Britannia hotels has been named the UK’s worst chain in an annual survey by Which? Travel.
The budget hotel brand was rated bottom for the sixth year running after more than 6,000 customers told us about their recent experiences of staying in the UK’s most visited hotel chains.
See what happened when our video reporter went undercover at the chain’s Royal Albion Hotel in Brighton.
Avoid surprises when you travel. See the full results of our 2018 best and worst hotel chain survey at https://www.which.co.uk/reviews/uk-hotel-chains/article/best-and-worst-uk-hotel-chains.